What to Expect

Know What to Expect Before Your Appointment

We look forward to welcoming you to Midwest Dermatology Institute! Below is a helpful overview of what to expect before, during, and after your visit.

Schedule Your Appointment

Whether you are a new patient or an established patient, our team is happy to help you schedule your visit by phone or secure text message.

Call Us:

• Battle Creek: (269) 224-6554

• Okemos: (517) 349-9777

• Portage: (269) 202/8767

Text Us (Secure Messaging):

• (517) 514-4951

We use Klara, a secure patient messaging platform that allows you to communicate with our office without playing phone tag. You can also click the purple chat bubble at the bottom of this page to reach us anytime.

Confirm Your Appointment

To help you stay informed and prepared, you will receive:

• A text message confirmation 5 days before your appointment

• A reminder text the morning of your appointment at 8:00 AM

• New patient paperwork sent by text 5 days in advance, which you may complete before arriving

We recommend saving our phone numbers in your contacts so you never miss an important notification.

If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance.

Checking In

When you arrive, please bring:

• A valid photo ID

• Insurance cards

• A method of payment

• A current list of medications

New Patients:
If paperwork is not completed ahead of time, we will provide forms in the office and scan your cards during check-in.

Our front desk team will do their best to answer any questions and make the check-in process as smooth as possible.

Please note: Minors must be accompanied by a parent or legal guardian.

See the Dermatology Provider

During your visit, your provider will evaluate your concerns, discuss treatment options, and answer any questions you may have.

Checkout & Follow-Up

At the end of your appointment, our staff can:

• Schedule follow-up visits if needed

• Collect any co-payments or patient balances due at the time of service

Insurance Processing

Insurance companies may take several weeks to several months to fully process and settle claims.

For questions about benefits or coverage, please contact your insurance provider directly. They can provide an Explanation of Benefits (EOB) outlining your financial responsibility.

Billing & Account Statements

Any portion not covered by insurance is the patient’s responsibility. Billing statements are typically mailed about 30 days after your visit.

We accept payments through:

• Secure text message

• Our website

• Over the phone

• By mail/paper statement

For billing questions or assistance, please contact our billing team at:
(800) 290-5282