Know what to expect before your appointment
Schedule your appointment
Whether you’re a New Patient or an established patient, we are available by phone or text to schedule your visit.
Battle Creek: 269-224-6554
Okemos: 517-349-9777
Text: 586-371-6346
We use Klara because it’s a secure way to text message with our patients, without playing phone tag. Read more about our new messaging platform here, or click on the purple bubble at the bottom of this page to chat with us.
Confirm your appointment
You will receive a text message to confirm your appointment 5 days ahead of time and a reminder the day of your appointment at 8am. You will also receive your new patient paperwork 5 days ahead of time via text message, feel free to complete them before your visit!
Be sure to save our numbers to your contacts so you never miss a notification from us.
If you cannot keep your scheduled appointment, please notify us within 24 hours.
Checking In
We will need a copy of your ID, insurance cards, method of payment, and list of medications.
New patients: If you do not complete the paperwork ahead of time, we will give you paperwork and take a scan of your cards in the office.
The front desk will do our best to answer any questions you may have and be as efficient as possible.
Minors must be accompanied by a parent or guardian.
See the dermatologist
During your visit, you will see the provider to go over any concerns/issues you may have.
Check out
When your appointment is complete, we can get you scheduled for a follow up appointment, if needed. We will also collect any co-pays at this time.
Wait for insurance to settle
Insurance companies have anywhere from several weeks to several months to process and settle your claim. Please direct any insurance or benefit questions to your specific insurance company. They can give you an Explanation of Benefits (EOB) to understand your financial responsibilities.
Settle your account
Any amount not covered by your insurance is the patient’s responsibility. We will mail you a billing statement around 30 days after your visit.
We are able to accept payment via secure text message, on our website, over the phone, or by mail/paper statement.
Any questions please feel free to reach out to our wonderful billing team at 800-290-5282